Terms of service

1. Parties

Provider: IT KNOWLEDGE GROUP SL, Tax ID B66306689, Calle Balmes 456, local esquerre, 08022 Barcelona (España), Registro Mercantil de Barcelona, Tomo 44344, Folio 42, Hoja B-453367, Inscripción 1ª. Email: laura@fisiofemenina.com.

Professional providing the service: Laura Camprubí Roca, physiotherapist registered under no. 3878 with the Col·legi de Fisioterapeutes de Catalunya.

Client: the adult who books and pays for a consultation or programme. By purchasing you declare that you are over 18 and acting as a consumer.

2. Services and prices

Services are provided exclusively by video call and consist of:

Prices are in euros. Physiotherapy services with a therapeutic purpose are exempt from VAT (art. 20.One.3 of Spanish Law 37/1992). The applicable price is the one published on the website at the time of booking.

An online consultation allows the professional to listen, guide, educate and prescribe therapeutic exercise and self-care strategies. It does not replace a physical examination, a medical diagnosis or emergency care. If the professional considers that your case requires in-person care or another specialist, she will tell you.

3. Booking and payment

• You choose the type of consultation, the day and the time in the booking calendar (meetergo platform).
• You personally receive a secure payment link by email. Before paying you may raise any questions by replying to that email.
• The appointment is confirmed once payment is made. If payment is not received at least 24 hours in advance, the slot may be released.
• After payment you receive the confirmation, the video call link and instructions for sending the relevant information about your case.
• Programmes are paid in full in advance; the sessions are scheduled with the professional.

4. Changes and cancellations

You may change or cancel an appointment up to 24 hours before the scheduled time by replying to the confirmation email. In that case you will be offered a new date or, if you prefer, a full refund.

Cancellations with less than 24 hours’ notice and no-shows are not refundable, except in duly justified cases of force majeure.

If the professional has to cancel an appointment, you will be offered a new date or a full refund.

The sessions of a programme must be completed within twelve months of payment. Sessions not used within that period expire without refund.

5. Right of withdrawal

As a consumer you have 14 calendar days from payment to withdraw from the contract without giving any reason, by notifying the email address above. You may use the form in Annex B of Spanish Royal Legislative Decree 1/2007 or any unequivocal statement.

If you ask for the consultation to take place within that period, you expressly consent to the service starting and acknowledge that, once the consultation has been fully performed, you lose the right of withdrawal (art. 103.a of Royal Legislative Decree 1/2007). For programmes, if you withdraw after attending any session, its proportional amount will be deducted.

Refunds are made by the same payment method within 14 days of your notice of withdrawal.

6. The consultation

• The video call takes place through the link sent in the confirmation. You are responsible for having an adequate connection and a private space.
• The consultation starts at the booked time. Time lost through the client’s late arrival is not made up at the end of the session.
• Recording the consultation without the express consent of both parties is not allowed.
• The professional may interrupt the consultation if the connection prevents it from being delivered properly, and will offer a new date at no cost.

7. Invoicing

An invoice is issued for every payment in the name of IT KNOWLEDGE GROUP SL, stating the healthcare professional and her registration number, which you may request for reimbursement by your health insurer. To do so, give us your full name, tax ID and address.

8. Data protection

Personal data, including health data, is processed in accordance with our privacy policy. Clinical information is protected by professional secrecy.

9. Complaints and dispute resolution

You may send any complaint to laura@fisiofemenina.com. We will reply within one month. You may also use the official complaint forms of the Generalitat de Catalunya and the public consumer services.

These terms are governed by Spanish law. Any dispute falls under the jurisdiction of the courts of the consumer’s domicile.

The Spanish version of these terms is the binding one; the Catalan and English versions are provided for information only.